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Manage And Control IT Services In The Age Of Complexity
HP

In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. They may even be delivered by a third-party vendor rather than the IT organization responsible for the health of the overall service. This only exacerbates the operational challenges that IT faces today. To serve the business more effectively, IT needs a new approach to managing operations. Call it the new business service management (BSM)—where the emphasis is on the management of business services in a unified manner regardless of where those services originate.

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