As per this joint venture (JV), 40 citizen services will be rolled out across 15 departments in the first year of operations. This will be eventually increased to 300 services. The services will be available in English and Marathi.
To ensure seamless processing of requests from citizens of the state and to provide a high level of service delivery, the citizen service portal (www.Mahaonline.gov.in) will be integrated at the back-end with DigiGOV, the framework solution developed by TCS. This will provide an electronic gateway into the State Government’s portfolio of services to citizens and businesses.
Ashok Chavan, Chief Minister of Maharashtra, said, “Mahaonline will help the government administration to become more efficient and transparent. The digitization process of government files will enhance decision making. Citizens will have easy access to information and services through the portal which will have user-friendly features.”
N Chandrasekaran, CEO and MD, TCS, said, “Maharashtra Online is a unique project that integrates the front-end citizen portal with back-end DigiGOV making it the first of its kind on this scale by any state Government in India.”
Maharashtra Online will be a 10-year JV with TCS holding 74 percent per cent equity and the Government of Maharashtra holding 26 percent. The project will be rolled out on the current IT infrastructure of the state Government.
The JV will also provide DigiGOV a framework to increase the intra-office efficiencies across the state administration. In the first phase, all departments of the state secretariat will convert paper files into e-files, create processes, and track the file till decision making is completed on a real-time basis. This has the potential to reduce the number of steps and time required to process requests.
The DigiGOV solution also provides a Dashboard to the senior management to keep a tab on the efficiency in decision making and quality of decision making in addition to monitoring the pace of processing through the use of inbuilt alert systems and reports.