The Maharashtra Online portal will be a ‘one-stop-shop' with
end-to-end online processing. Through this portal, citizen’s
can request for services by respective authorities at the state,
district and Taluka level headquarters.
As per this joint venture (JV), 40 citizen services will be rolled
out across 15 departments in the first year of operations. This
will be eventually increased to 300 services. The services will be
available in English and Marathi.
To ensure seamless processing of requests from citizens of the
state and to provide a high level of service delivery, the citizen
service portal (www.Mahaonline.gov.in) will be integrated at the
back-end with DigiGOV, the framework solution developed by TCS.
This will provide an electronic gateway into the State
Government’s portfolio of services to citizens and
Ashok Chavan, Chief Minister of Maharashtra, said,
“Mahaonline will help the government administration to become
more efficient and transparent. The digitization process of
government files will enhance decision making. Citizens will have
easy access to information and services through the portal which
will have user-friendly features.”
N Chandrasekaran, CEO and MD, TCS, said, “Maharashtra Online
is a unique project that integrates the front-end citizen portal
with back-end DigiGOV making it the first of its kind on this scale
by any state Government in India.”
Maharashtra Online will be a 10-year JV with TCS holding 74 percent
per cent equity and the Government of Maharashtra holding 26
percent. The project will be rolled out on the current IT
infrastructure of the state Government.
The JV will also provide DigiGOV a framework to increase the
intra-office efficiencies across the state administration. In the
first phase, all departments of the state secretariat will convert
paper files into e-files, create processes, and track the file till
decision making is completed on a real-time basis. This has the
potential to reduce the number of steps and time required to
The DigiGOV solution also provides a Dashboard to the senior
management to keep a tab on the efficiency in decision making and
quality of decision making in addition to monitoring the pace of
processing through the use of inbuilt alert systems and
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