Eaton is a global technology leader in electrical components and
system. In addition to its four manufacturing plants, Eaton has
established an engineering center, IT center, customer support
center, a global sourcing center and the International Shared
Services center in Pune.
Due to the company’s global presence and as the technology
hub for most of the engineering application development and IT
support, the major challenge for IT was to control telecom
expenses. Major telecom charges for Eaton were the international
calls and the numerous long conference calls with overseas clients
and counterparts. Eaton leveraged the global AT&T DATA EVPN
MPLS network to handle data traffic. The objective of this project
was to use the existing AT&T network and VoIP technologies to
drive the international calls which would eventually result in cost
savings.
Eaton used the standard deployment of IP telephony in the network
instead of using TDM (Analog/Digital) based solutions. The main
advantage of having the IP telephony was the reduction in operating
costs in the long term and integration with the new emerging
technologies.
The usage of Voice Over Global Area Network (VoGAN) for both
international calls as well as calls to GSC has resulted in yearly
savings of more than USD 60,000 for Eaton India.
Note: Eaton India is an EDGE winner. The complete list
of EDGE winners is published in the October 2010 Print issue of
InformationWeek India
"Disclaimer Note: "InformationWeek India and UBM India do not endorse, and have not verified the views and claims expressed in this vendor Press Release."