CIOs in all industries face a challenge (or opportunity—if
you're a glass-half-full kind of person)—how to craft near-
and long-term plans as technology rapidly evolves and becomes more
integrated with business success.
The requirement for new technology adoption is often led by the
business, leaving CIOs to react to the strategy rather than take a
practical approach to push new technologies through to the
business. To combat this, CIOs should gauge IT's readiness for new
technology adoption for the next phase of technology innovation and
growth. How? Create a technology watch list to determine which new
technology tools could have the most impact on your business. Next,
CIOs must work with their leadership team to develop IT
infrastructure and knowledge and educate business peers on future
technology needs.
As IT executives set out their strategies and plan for 2010 and
beyond, they must determine what the top technology trends are for
their business and gauge the ability of IT to support the next
phase of technology innovation and growth. Here’s a concise
list of the top 15 technology trends you need to watch. Assessed by
their impact, newness, and complexity, these technology trends are
grouped into five distinct themes:
Theme 1: Social computing in and around the
enterprise
As businesses look to become more effective across different
departments, functions, and processes, Social computing in and
around the enterprise will become more widespread. Forrester has
identified three Social Computing trends that CIOs should look out
for:
1) The growth of people-centric collaboration platforms
2) The integration of customer community platforms with business
apps
3) The common use of telepresence services
Theme 2: Process-centric data and
intelligence
For the business to detect and respond to market opportunities, IT
must empower frontline staff with applications that can process
information on customer behavior and market conditions in
real-time. CIOs should keep track of three technology trends that
allow the business to become responsive:
1. The demand for real-time business
intelligence
2. The maturity of master data
management
3. The requirement for real-time data
quality services
Theme 3: Restructured IT service
platforms
Business leaders who plan for growth expect the processes they use
to be scalable and flexible while remaining cost-effective. For
CIOs to support and influence business strategy by providing
cost-effective and scalable IT services, they must assess IT
readiness to support three IT service platform trends:
1. The ubiquitous deployment of SaaS
for packaged applications
2. The standardized infrastructure
for cloud-based platforms and platform-as-a-service
3. The universal adoption of client
virtualization solutions for improving desktop and application
availability
Theme 4: Agile and fit-to-purpose
applications
A number of new technologies will improve the way the business can
leverage applications. Forrester has identified four significant
technology trends on agile, fit-to-purpose applications for CIOs to
track:
1. The mainstream use of business
rules processing to allow business managers to maintain rules and
quickly explore ways of optimizing business processes
2. The extension of current business
process management implementations to support Web 2.0
3. The expansion of policy-based
service-oriented architecture
4. The increased importance of
data-content-based security
Theme 5: Mobile as the new
desktop
Powered by network and infrastructure enhancements, business
leaders will look to expand the use of mobile technologies as a
business platform for services and specialist applications for
sales and operations. Two technology trends for CIOs to keep in
mind when planning their near- and long-term technology strategy
are:
1. The impact of mobile-enabled
applications and business processes
2. The development of mobile networks
and devices
The bottomline: Your own technology watch list
will help IT to be proactive with business while gauging readiness
for adoption.
At Forrester, Alex provides clients with insights in IT
strategy and planning, architecture, and process improvement.
Sharyn leads Forrester's research into IT leadership—with a
focus on the emerging world of Business Technology. Send in your
feedback to incomment@forrester.com