IBM recently announced that it has successfully completed ten years
of partnership with Cadbury India for providing IT Infrastructure
to the company that is one of the country's leading confectioners.
The deal, which was signed in September 1999, is the longest
running strategic outsourcing contract for IBM in India, and among
the earliest in the industry.
Said Sneha Hiranandani, VP, IT, Cadbury Asia and India,
“Through this engagement, our IT function is able to focus on
its core skills and be cost competitive. The built-in flexibility
in the contract with IBM helps us ramp up our IT requirements up or
down according to our business cycle. The satisfaction levels are
high and have been maintained at an average of 95
percent.”
As part of this decade-long engagement, IBM has successfully set up
and implemented a host of IT services including a DR solution, SAP
migration and upgradation, wireless LAN, enterprise-wide e-mail
systems and a video conferencing solution.
IBM has also successfully helped Cadbury India rollout a global
project to align its standard operating environment on end-user
machines.
Commenting on the relationship, Shanker Annaswamy, MD, IBM India
said, “Cadbury India is one of the earliest accounts for IBM.
By outsourcing its IT Infrastructure support to IBM as early as in
1999, Cadbury started a trend which was emulated by other
well-known companies in India. Today IBM is seen as an extension of
Cadbury India IT team.”