Evalueserve, a KPO firm, was facing issues in managing the printing setup, with respect to support, different makes and types, and management of toners. It also had issues with respect to high cost of manageability, tracking of usage and security.

To resolve these issues, the firm decided to go in for Managed Print Services (MPS). Today, MPS has helped Evalueserve replace all old printers. MPS has provided Evalueserve an integrated solution where a user can print, copy, scan and e-mail in a secure way (using access cards). It also offers tracking, remote monitoring and roaming printing, which enables users to print from any printer at any of the offices.

Today, Evalueserve has been able to save approximately 40 percent of paper usage due to forced duplex printing. MPS has also provided a way (due to security and tracking) to reduce the number of printers from 54 to 25, as the new arrangement provides the firm secure printing, which in turn allows the firm to share printers between multiple groups. The new printers consume low energy as compared to old printers, leading to 70 percent savings on electricity costs.

As the printers are being monitored and managed by an external vendor remotely, Evalueserve does not need to deploy its own dedicated engineers to manage printers. As a result, the firm has been able to cut down the size of IT team by two people.