Nasscom recently released the Indian IT-BPO sector performance
estimates for FY09-10. According to the findings, export revenues
for the Indian IT-BPO industry are expected to record a growth of
5.5%, to reach USD 49.7 billion in FY 09-10. India continues to
take centre stage and has over 50 percent of the total sourcing
market. The industry today accounts for 25 percent of India’s
exports and 10.5 percent of services revenues. There are over 900
captives in India accounting for USD 10.6 billion.
The domestic Market is at an inflection point and is poised to grow
at an impressive growth rate of 12 percent in FY10. In this
year, the domestic market saw over 60 large transformational deals
in the telecom, retail, BFSI and e-governance sectors. The future
looks bright as Nasscom estimates that there is a USD 9 billion
business opportunity in e-Governance over the next three years.
Said Som Mittal, President, NASSCOM said, “It’s a
historic moment for the Indian IT-BPO industry as it touches the
USD 50 billion landmark. The growth was led by domestic market
buoyed by increased Government spending in IT. In addition,
new areas such as Engineering Services and Product Development
displayed phenomenal momentum clocking a combined revenue of over
USD 10 billion.”
With 450 delivery centers in 60 countries across the world, the
industry has an unparalleled global value chain. The industry has
also enhanced its global workforce, hiring specialized talent in
developed markets and building a truly global delivery model.
As per the findings, the coming years are going to represent a
significant shift in terms of business models, service lines,
customers and talent structure. There will be increased focus on
higher end offerings such as system integration, consulting,
business intelligence, knowledge services and vertical specific BPO
services.
The industry is expected to generate an increasing share of
revenues from the untapped SMB segment through improved pay per use
business models and platform solutions. It is also expected to
acquire domain expertise and near shoring capabilities to further
advance India’s value proposition as a global outsourcing
hub.