Research In Motion has had a tough year, and the last month in
particular was pretty rough on the BlackBerry crew from
Waterloo.
The company booked a USD 485 million loss on unsold PlayBook
tablets; saw the PlayBook hacked by researchers; experienced a dip
in BlackBerry smartphone sales; fired two execs for (really) bad
drunken behavior; and got beat in court over its BBX (nee, BB10)
operating system name.
The company is facing a dire situation in the North American
market that it needs to act on quickly. Many obstacles are standing
in RIM's way on the path to success. Here's what RIM ought to do to
circumvent those obstacles so it can reach 2013.
Get Rid of Balsillie and Lazaridis: Let's not
beat around the bush. Research In Motion needs new leadership. As
smart as co-CEOs Jim Balsillie and Mike Lazaridis are, they appear
to have lost a grip on what matters in the modern smartphone
market. RIM helped define the smartphone, but hasn't set any
smartphone trends for years. Despite sinking sales, sinking
profits, and negative product reviews, the two CEOs have turned a
blind eye to the company's troubles time after time and instead
pointed to imagined future successes. Only those successes have
never arrived.
RIM needs a single CEO with a strong vision to help drive the
BlackBerry maker back to the top.
Dump the PlayBook ... for Now: RIM has wasted
most of the last year putting the PlayBook tablet ahead of its
smartphones. It needs to do the opposite. It needs to shelve any
further development on the PlayBook or any other tablet-related
products. The company has barely sold any, and has given them away
by the thousands. The market isn't ready for the PlayBook (or the
PlayBook isn't ready for the market). RIM can resurrect the
PlayBook once other aspects of its business are back on their
feet.
Prioritize BlackBerry 10: It should be no
surprise that the company has lost traction with North American
smartphone buyers. RIM has debuted just a handful of new devices
this year, and many of them are retreads of older designs running
platform software that is drastically out of date compared to
Android, iOS, and Windows Phone.
RIM needs to focus on its smartphone business, because that's
where most of its revenue comes from. RIM needs to get its entire
team to finalize BB10 for smartphones. In addition to shelving
tablet development, RIM should halt work on PlayBook OS 2.0 and
instead make sure it can deliver the best possible experience in
BlackBerry 10.
Find a Hero: RIM badly needs a smartphone that
people will actually get excited about. RIM should strive to launch
one, iconic device that will reignite the hunger of former
CrackBerry addicts. If RIM can get a single hero product to market
by June, it might have a better chance of surviving into 2013.
Until it fields a device with a huge screen, great camera, 4G, and
other modern smartphone essentials, buyers will continue to flock
to Android and iOS.
(Related Note: RIM should NOT sell its smartphone business
as investors and analysts have recently suggested. Relying on
patent-licensing and services revenue will not work for such a
company.)
Respect its Rivals: Perhaps due to the hubris
of Balsillie and Lazaridis, RIM's leaders seem to think other
smartphones don't matter. The company needs to learn that the
opposite is true. It can't continue to ignore or write-off the
competition. RIM should be paying attention to what its competitors
are doing, and learn from their successes and failures. As it is,
the company hasn't learned from its own failures, let alone those
of others.
Can RIM turn itself around? Well, I think that if RIM doesn't do
the first thing on this list, then it probably won't do the rest.
The leadership issue is the single most important obstacle facing
RIM right now. It can't be ignored any longer.
Source: InformationWeek
USA