BPO company 24/7 Customer is betting big on online predictive customer experience solutions for which it plans to hire over 5,000 social and interactive media (SIM) advisors in India.

Predictive Experience (Px) is a combination of cloud-based predictive software and analytics. The objective is to eliminate the need for customers to dial into a call center for resolving their queries. Px solutions focus on containing end users on websites by predicting their problems and resolving them in real time through self-service and human-assisted interactions, such as online chat.  

“In the last two years, our Px solution has gained huge traction and new clients are increasingly signing up. Our sales have gone up and we are seeing a 10-15 percent improvement in conversions,” says Animesh Jain, Chief Delivery Officer, 24/7 Customer.       

The company will be hiring 5,000 people mainly from Bangalore and Hyderabad and they will also be based in these two cities. The talent requirement is a mix of freshers and experienced people. “For developing the solution, we are looking at experienced people mainly from analytical and software engineering background. The other requirement is for people who will be interacting directly with the customers and here we are looking at freshers or people with about six months of experience in the field of BPO, banking, retail or sales,” Jain told InformationWeek. 

The company has already hired over 1,000 employees for SIM careers in the past nine months. 24/7 Customer currently provides Px solutions to Fortune 500 companies across the telecom, BFSI, travel and retail verticals.