HCL Technologies (BSE: 532281 | NSE: HCLTECH), recently announced
that it has signed an IT Infrastructure Management engagement with
Electrolux, a global leader in home appliances and appliances. The
scope of this five year engagement covers support of workplace
services for Electrolux including proactive monitoring and
management of network, servers, IT security and end user computing
environment in 12 countries in the APAC region including
Australia.
“We wanted to offer a standardized service to Electrolux
operations in Asia Pacific without increasing costs. In HCL we
found a partner that understands standardization of services and
has an ability to support the business locally across the
region” said Bertil Norberg, Electrolux Group CIO.
“We look forward to leveraging HCL’s tools, processes
and best practices to reach our business objectives.” HCL
will deliver these services to Electrolux through its Global
Delivery Centers in India and Malaysia and onsite services
strengthened by a robust partner eco-system. It will be providing
multilingual helpdesk services in languages including English,
Vietnamese, Thai and Bahasa (Malaysia & Indonesia) to
Electrolux end-users across Asia Pacific.
“We are confident that our scalable and localized delivery
set-up combined with our focus on reducing operational cost will
increase the effectiveness of Electrolux IT spend', said Pradeep
Bindal, Senior Vice President & Worldwide Head of Sales,
Infrastructure Management & Transformation Services, HCLT
ISD.
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