Online telephonic service provider, Just Dial, wanted to ensure
that its IT infrastructure scaled up in line with business
expectations. Hence, the firm decided to build its infrastructure
based on open source solutions.
The firm chose Red Hat Linux as the operating system, and based its
systems, both the Intranet and the Extranet, on LAMP (Linux –
Apache – MySQL – PHP) architecture. Just Dial’s
mission-critical systems, both Web-based and telephonic, run on Red
Hat Enterprise Linux. Red Hat freed Just Dial from vendor lock-in,
and enabled the organization to choose hardware platforms that
delivered flexibility and high performance.
The firm chose MySQL as its database as its search was
parameterized, and based on advanced artificial intelligence
principles. Since the performance of MySQL was good on Linux, the
firm decided to specifically adopt MySQL as the database.
With the open source stack, Just Dial has reduced its IT costs due
to simplified management and reduced maintenance of systems. The IT
team which earlier managed five servers now manages more than 200
servers—with the same team size. The company expects the
server count to reach 350 by year end and is confident of handling
this growth with the same team.
Currently, Red Hat Enterprise Linux powers more than 200 servers in
Just Dial for its various Intranet and Extranet applications. These
applications are accessed by thousands of Just Dial telemarketing
officers from 40 cities in India and lakhs of online users all over
India on a day-to-day basis. Three years ago, Just Dial’s
executives attended to close to 80,000 calls per day. Post
deployment of the open source software and OS, this figure has
crossed 2,50,000.
Note: Just Dial is an EDGE winner. The complete list of
EDGE winners is published in the October 2010 Print issue of
InformationWeek India
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