IBM recently announced that it has signed a data centre agreement
with iYogi, the world’s-fastest growing provider of
comprehensive direct-to-consumer and small business remote tech
support. The implementation will enable iYogi to scale its
hardware infrastructure to address the growing business demand for
its remote tech support services across the globe.
“As the world’s fastest growing provider of
comprehensive online technical support, we have ambitious growth
plans. We are confident that our partnership with IBM will provide
us with the competitive advantage we need to maintain our
leadership position,” said Ravi Neb, VP of Technology at
iYogi.
The data center solution deployed by IBM will host iYogi’s
comprehensive set of applications and tools for tech support as
well as its comprehensive knowledge base. iYogi’s dynamic
knowledge base grows with thousands of daily customer interactions,
documenting every problem, solution and relevant hardware and
software specs, while capturing each customer's demographic
information and behavioral profile. IBM continues to command a
strong leadership in the data center space and has built over
300,000 sq ft of raised floor data center space in the country. The
company has already deployed data centers for over a dozen clients
in India.
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