I’ll take you back to 2007. We spent almost a year developing
our Software As A Service (SaaS) project collaboration product,
DeskAway. It was ready to go live but the uphill climb of getting
our first 100 customers had just begun. We wanted to be profitable
while bootstrapping.
Luckily, I realized early on (after being burnt a few times trying
to do offline sales for an online product) that SaaS vendors should
utilize low-cost marketing techniques to gain market traction and
increase user adoption in markets that were evolved (like the US).
While old-school software had marketing budgets of millions of
dollars and sold by downloads or via CDs, selling SaaS requires an
understanding of the Web, user behavior and implementing online
techniques and methods.
As I look back today, the following strategies were instrumental in
getting us to our golden 100 customer mark - the mantra being (for
any online business) to get as many qualified leads to our website,
convert them into trial users and then into paid customers.
Tap into the known
Before DeskAway, we built websites for small businesses. We used an
in-house application (which later became DeskAway) to organize,
manage and track their projects. When we launched, these were the
first people we approached to power their businesses with
DeskAway.
Free
When starting out, I spoke to a very successful SaaS entrepreneur
in the U.S. and he advised me to give out 50 free accounts of
DeskAway to business friends and acquaintances. While I am a
believer in people actually paying for a product (then they begin
to really value it and give you candid feedback), this free
strategy helped us spread the word initially.
Conference/ Events
In January 2008, I applied for a spot at the prestigious start-up
event called Proto run by Vijay Anand. A week later I got a call
from him saying that we were chosen to present DeskAway in Chennai.
We pitched DeskAway to an audience full of entrepreneurs, small
business owners, bloggers and VCs. This event helped us build
initial credibility and gain traction with early adopters in
India.
Self-promotion
My team scrounged the Web for blogs that discussed/reviewed small
business SaaS tools, project management, collaboration, working
virtually etc. We used a combination of Google Alerts and RSS
Feeds. We shared our views and followed up with comments saying
that, “This is DeskAway and here is why people should use
us.” Our analytics showed that people actually clicked
on our comments and came to the site to sign up for the app.
Build virality
Email marketing companies always amaze me. People use their
software and send mail to thousands of their subscribers. Each mail
going out has the email marketing software company’s name and
logo. I liked this model and built it into DeskAway so any personal
email reminders going out to an agency’s clients will be
“powered by DeskAway”. A link will take them to our
site where they can try out the software for their own
business.
Be your own PR company
We contacted top bloggers in our industry (in India as well as
abroad) and wrote them a quick pitch on why they should review our
product. Back in 2007/2008 we were one of the first SaaS providers
in India and convincing them to review us was relatively easy. Web
Worker Daily liked our pitch and reviewed DeskAway in May 2008
which led to thousands of visitors to our site and sign-ups every
minute for the first few days.
Writing
I started writing for online publications and blogs early on. My
first article was featured on ThinkVitamin in mid-2008 and spoke
about the 7 hats an entrepreneur should wear when starting out.
When people appreciate what you write, they will quickly look up
who you are and see what you do. Hundreds of people came to the
site to try out our product after the article was published live.
Till date, I write a lot, not to mention my book ‘The SaaS
Edge’ that was published early this year. Who would have
thought that writing plays a key role in growing a software
business?
Finally, we hit the 100 customer mark in September 2008.
None of the above would have worked had we not started with a
simple product and evolved it over the last few years. It was
important that DeskAway solved a problem that the the customer
cared about. Working hard to get noticed would bring in the curious
Jims, but a solid product would convert them into
happy-to-be-paying Jennys.
- Sahil Parikh is the founder of the online project
collaboration software DeskAway, and the author of 'The SaaS
Edge'.