If it's true that when all you've got is a hammer then
everything looks like a nail, then CIOs need to be careful that
their current and temporary focus on cost cutting doesn't end up
relegating them to permanent positions as penny-pinchers on the
CFO's staff.
There's no question that CIOs need to be deeply involved in
identifying and squeezing out nonessential costs—with the IT
organization's unique opportunity to see the web of business
processes that run across the entire organization, CIOs are in a
great position to attack inefficient systems and processes and
liberate precious cash.
But cost cutting alone isn't enough. At some point in the
future—perhaps by the fourth quarter, or maybe even into
2010—the American economy and the world economy will turn
around and customers will start spending again, and suppliers will
start supplying, and factories will start buying and building, and
logistics companies will start planning and shipping.
And when that happens, will your customers be satisfied with the
capabilities your companies had in late 2008 before your company
and you and your team went into lock-down mode and focused all your
time and attention on cutting costs? Will your business partners
across the organization be able to compete aggressively against
companies that have continued to innovate during the downturn? Will
competitors that have cut not only costs but also
product-development time and customer-engagement cycles box your
sales team out of opportunities?
If you let rigorous but essential cost-cutting morph into a broader
disconnection from the needs of your customers and the evolving
marketplace, how will you make up for that lost time? Odds are, you
simply won't be able to—every industry and every market is
operating in faster and more-relentless cycles today than they were
a few years ago, and the odds of playing a successful game of
catch-up are not good.
At a recent roundtable meeting of business technology executives in
the financial industry, about 10 percent of the attendees said that
they have zero interest in pursuing innovative ideas because they
and their teams are totally focused on completing the integration
work tied to major acquisitions that have been made recently.
Another 25 percent to 35 percent said their bosses have sent very
clear and unmistakable messages about where to focus: The only
priority is to survive.