Remember the stock market experts who wrote books years ago
predicting the Dow would surpass 30,000, 36,000, 40,000 in no time?
Better for them that you don’t remember. As a customer
reviewer on Amazon.com recently remarked about one of those
blowhards: “At least I’m reassured that this
guy’s probably now living in a cardboard box under an
overpass, and sleeping in a polyester leisure suit that he ripped
off from the Salvation Army.”
If you’re going to venture over the top with your
predictions, it pays to stay within the same ZIP code of reality.
Ask Nicholas Carr, whose “IT Doesn’t Matter”
article in the May 2003 issue of the Harvard Business Review took
on the less muscular title Does IT Matter? when he expanded it for
a book. Carr’s still taken seriously as an author and keynote
speaker because he’s been willing to temper his controversial
positions on a variety of technology subjects—from cloud
computing to the digital enterprise—when evidence has
suggested the underlying issues aren’t so black and
white.
Another recent target of the punditry is the CIO profession.
“The CIO is dead,” proclaims Ian Campbell, CEO of
Nucleus Research. “CIO: Dead In 5 years,” blares the
headline of a blog post by John Qualls, CEO of an Indiana-based
infrastructure service provider. “Nobody Needs A Chief
Information Officer,” reads another headline, this one on a
blog by Colin Beveridge, a former U.K. IT director and now a
management troubleshooter and professional provocateur.
All this chatter makes for lively blogs and columns, even if most
of the pundits end up pulling back from their shock statements. But
there’s also some truth underneath the bluster. Business
technology pros, academics, consultants, analysts, and others see a
confluence of events and trends that are either marginalizing CIOs
or subjecting them to intense scrutiny like never before.
CIOs are under the gun financially, particularly as more of them
report to CFOs rather than CEOs and as the credit crisis forces the
biggest corporate reexamination of the business value of technology
since the dot-com bust. CIOs are less central to technology
purchasing than they used to be, as line-of-business owners and end
users bring in their own devices and apps, flouting or
circumventing central IT. CIOs’ time and budgets continue to
be overwhelmed by legacy systems, at a time when CEOs are demanding
that investments drive growth. Outsourcing, cloud computing, and
other new technology-delivery models are taking some IT development
and control out of the CIO’s hands.
Now, the CIO profession is anything but dead for those eager to
take on the above challenges. In fact, the demands of globalization
and business reinvention will elevate the sharpest CIOs to business
process owners, master integrators, and ultimately trusted
innovators. The CIO position has never—never—been more
critical.
But the days are numbered for those business technology execs who
cling to the old “reductionist” IT model, where
business processes were crammed into the capabilities of a system
(think ERP), Beveridge maintains. That model is incompatible with
today’s fast-changing global business conditions and
priorities. “Ambiguity, variety, complexity: These are
concepts alien to most people who work in IT,” Beveridge
says, arguing that most IT pros will be herded into more of a
business support function. “IT’s not the business, no
matter how much we think it is.”
I don’t buy that part of Beveridge’s analysis.
He’s dead wrong if he thinks CIOs and their people
can’t get with the evolving business program. But he’s
right if he’s implying that those who don’t will be
relegated to lesser roles—or die off, to use the
pundits’ vernacular.
Even if you’re not a CIO and don’t aspire to become
one, understand that the stature and effectiveness of that position
pervades the entire business technology organization. So pay
attention.