During the “Tomorrow’s
CIO” re- search presentation at the recent InformationWeek
500 virtual event, an attendee asked what has become a common
question among ambitious technology pros: Is it better for the CIO
to come up through the IT organization, bringing deep and/or broad
technical expertise, or is a more diverse business background
preferable?
A technical grounding suggests competence in product,
architectural, integration, and other technical decisions; a
business grounding suggests a deeper understanding of bottom-line
priorities and better interaction with other business disciplines
and units. So which is more important? The optimal course is
somewhere in the middle, depending on the person, organization,
even industry.
InformationWeek’s Tomorrow’s CIO survey of 720
senior technology executives, conducted in May, found that 75% of
CIOs and 65% of their C-suite peers think the CIO will become much
more of a business leader and leave most of the day-to-day
technical duties to others in IT. Asked to rank the most important
CIO attributes, the execs put “technical breadth and
depth” near the bottom, after such qualities as leadership,
collaboration, vision, and team building.
But those findings don’t herald the age of the technically
shallow CIO. Randy Mott, CIO of Hewlett-Packard and former CIO of
Dell and Wal-Mart, where he started his career as a programmer,
offers a comparison: It would be almost inconceivable, he says, for
a CFO to feel his way around the job without basic accounting
training and experience, so why would we entrust critical, complex
technical decisions to a tech newcomer? For the most part,
it’s not enough for CIOs to just ask the right technical
questions of their people without knowing how to craft some of the
answers.
Now, Mott isn’t saying that high-level IT execs
don’t need business experience. Quite the contrary. Starting
with his years at Wal-Mart, where IT pros were reared as retailers
first, Mott has emphasized giving technologists a range of business
responsibilities. Mott’s philosophy today is to recruit and
develop people around a skill mix that’s a third technology,
a third business, and a third leadership.
General Motors CIO Ralph Szygenda recommends giving rising tech
pros experience in other parts of the company—sales, supply
chain, finance—even if the IT organization risks losing them
for good. If they need basic business skills, consider funding an
MBA. Conversely, Dr. Daniel Nigrin, CIO of Children’s
Hospital Boston, is an endocrinologist who went back to school for
a special master’s degree in informatics offered by Harvard
Medical School and MIT.
The titles of the chief technology execs of this year’s
InformationWeek 500 companies reveal many complementary business
duties. Ulrich Seif, CIO of National Semiconductor, also is senior
VP of supply chain services. Tim Harvey, CIO of Hilton Hotels, is
executive VP of “shared brands.” At Harrah’s
Entertainment, CIO Tim Stanley also heads gaming and innovation. At
health care provider Amedisys, CIO Alice Ann Schwartz is senior VP
of clinical operations. Elaine S. Beitler, CIO of Bowne & Co.,
is senior VP of manufacturing and business integration. Robert
Alexander, CIO of Capital One Financial, heads enterprise customer
management. Such hybrid technology-business responsibilities are
still the exception, but they’ll be increasingly common.
CIOs aren’t the only execs being coaxed out of their
domains. An article in the September issue of CFO magazine urges
rising financial stars to “play other parts”—in
sales, marketing, even engineering. The HR community regularly
exhorts its professionals to break out of, well, the HR community.
For senior management, the days of the siloed career are over.
Do you know a CIO with authority for more than just IT?
We’re evaluating candidates for the 2008 InformationWeek
Chief Of The Year award, and we’re looking for CIOs with
broad and deep influence, especially amid the economic turmoil.
Tell us more at the address below.