How do you foresee the growth potential in your
vertical? What are the areas of growth? What are the top technical
challenges you face currently?
Growth potential is good in our vertical. Unified communications,
remote working enablement systems, market consolidation and
restructuring are throwing up new opportunities worldwide.
Virtualization and management of utilities supporting technology
and systems are additional factors that are fuelling growth in this
vertical. Aligning enterprise systems with the unified
communication systems, changing user interface and working style is
the topmost challenge. Virtualization aligned with the server side
consolidation and business continuity of enterprise systems are a
few more.
What are the best IT projects undertaken in Cognizant?
How do you evaluate ROI from IT projects?
We have enabled most of the enterprise systems going the
self-service way. Pushing business intelligence systems for wider
audience and Risk management practices and systems are some of the
best IT initiatives.
To check the IT effectiveness, ROI metrics are set at the beginning
and tracked all through the life time of the system. ROI is very
instrumental in productivity improvement. It should be instrumental
in helping business align with customer requirements and in process
efficiency improvement.