Oracle believes Enterprise 2.0 technologies can transform the
way employees inside a company share information and work
together.
Oracle (NSDQ: ORCL) is pushing to establish itself as a legit
player in Enterprise 2.0. At a conference Tuesday, the company said
that its strategy is to "fuse Enterprise 2.0 capabilities into
Oracle's technologies." While it's doubtful that portends a data
type for wiki pages in Oracle databases, it does mean more
Enterprise 2.0 capabilities in Oracle's middleware and
applications.
The company believes Enterprise 2.0 technologies can transform
the way companies share information and work together, said Thomas
Kurian, Oracle's senior VP of server technologies development.
Oracle's strategy is based on the Web and Ajax technologies. It
combines the use of tools for search and discovery, links
information together to create an ecosystem of content, allows for
content authoring and tagging, and lets users know when content is
updated via technologies like RSS.
"It's very difficult to allow users within an enterprise, when
you create information, to categorize it and share it with other
people," Kurian said at the conference, "It's equally difficult for
users to find what they need [and] for people to easily work with
each other online, rather than in a point-to-point fashion."
Applications like ERP and CRM can push knowledge workers to be
productive by automating and digitizing work processes, but people
end up spending much of their time on exceptions to the workflow
imposed by those systems by ceaselessly sending e-mail and making
blind calls to people, Andrew McAfee told the conference via a
phone call. McAfee is a professor of technology and operations
management at Harvard Business School and often writes and speaks
publicly about Enterprise 2.0 technologies. "The things companies
are going to want are bridges between their structured and
unstructured worlds," he said. "I think that's a huge opportunity
for technology companies like Oracle."
Oracle's Enterprise 2.0 strategy rests heavily on its two-part
WebCenter Suite, released in February as a component of the
company's Oracle Fusion Middleware. The WebCenter Framework is a
Java 2 Enterprise Edition development environment to help
developers create customizable apps and data mash-ups. "The line
between what's a Web site, an enterprise app, and a transaction
system is gone, and WebCenter is a standards-based framework
through which you can build all three application options," Kurian
said.
WebCenter Services, the other major component of WebCenter, lets
end users author and view blogs, wiki pages, and discussion posts;
publish and retrieve information to and from RSS; categorize
information by creating and sharing document descriptions and tags
that can then be searched and put into a tag cloud; and communicate
presence information. It can integrate with existing e-mail,
instant messaging, VoIP, and calendaring systems, and with products
from Oracle and others, including for example Siebel CRM (imagine
publishing customer updates via RSS, for example).
Oracle pointed to Abercrombie and Fitch, EDS, and other
companies using WebCenter for its Enterprise 2.0 capabilities. The
next version of Oracle Collaboration Suite also will add some
Enterprise 2.0 capabilities, according to Kurian.
Social networks seem to be one of Oracle's current obsessions.
For example, the company showed a screen shot of the company's CRM
OnDemand application mashed up with LinkedIn's social network to
show how a salesperson is connected via LinkedIn to a lead.
InformationWeek has learned that Oracle plans to integrate CRM
OnDemand with Visible Path's social networking software, which can
determine the strength of relationships between two individuals.
And Oracle itself has turned its org chart into an internally
developed social network called Oracle Connect.
Oracle plans to show demos of some of the new Enterprise 2.0
projects inside the company at a luncheon in a few weeks. Still,
there's a long way to go. During his presentation, Kurian pointed
toward a URL that he said showcased Oracle's efforts, but it led
only to a discussion board about WebCenter, not a page where Oracle
aggressively markets its Enterprise 2.0 strategy.