The security breach at TJX Companies Inc. could cost the company
$100 per lost record, or a total of $4.5 billion, according to the
calculations of a database security company. IPLocks, a compliance
and database security company, is basing the estimate on the
accumulated costs of fines, legal fees, notification expenses and
brand impairment, according to Adrian Lane, the company's chief
technology officer. He added that $100 per lost record is an
average figure for major data breaches, but they calculated
expenses particular to TJX and came out with the same figure.
The Ponemon Institute, a think tank focused on record privacy
and data protection, expects the TJX breach costs to be even
higher. They cite costs in the range of $182.00 per record, based
on research from November 2006 of the cost of breaches incurred in
31 separate incidents. For TJX, this translates to $8.6
billion.
"The effectiveness of the people who stole the information is
critical here," said Lane in an interview with InformationWeek.
"They did it for a long time. They sold [the stolen information]
out to multiple sources. Those credit card numbers are showing up
in foreign countries. This is not just a U.S. security breach
anymore."
Just last week, TJX was the subject of a class-action law suit
seeking "tens of millions of dollars." The Massachusetts Bankers
Association, which represents 207 financial institutions, announced
that it is filing the suit in federal court in Boston. The news
came less than a month after TJX disclosed in a Securities and
Exchange Commission filing that more than 45 million credit and
debit card numbers may have been stolen from its IT systems over an
18-month period.
The MBA also said in a release that the Connecticut Bankers
Association, the Maine Association of Community Banks, and
individual banks are joining as co-plaintiffs. Together, the three
associations represent nearly 300 banks. Other banks can still join
the suit.
TJX is the parent company of T.J. Maxx, Marshall's, HomeGoods,
and other retailers. The security breach, which was announced in
January, is the largest customer data breach on record.
"There are still so many unknowns with this breach that reliable
assessments are truly impossible, but our estimate of more than $1
billion is not unreasonable given the total number of affected
credit cards and the long time period over which the breaches
occurred," said Lane. "As an example, the ChoicePoint breach cost
approximately $100 per record..."
The IPLocks and Ponemon estimates fall in line with figures that
Forrester Research released earlier this month. The industry
analyst firm calculated that the average security breach can cost a
company between $90 and $305 per lost record. Forrester reported
that analysts arrived at that number by surveying 28 companies that
had some type of data breach.
Lane added that he hopes companies see these kinds of costs and
learn a lesson from TJX's troubles.
"We keep seeing these breaches but we don't see the call to
arms," he said. "They're not taking care with that data. If you're
going to earn a profit on it, you need to protect it."